Frequently Asked Questions2017-12-04T02:19:40+00:00

FREQUENTLY ASKED QUESTIONS

Where are HERO Blanket™ and Crown from Orange Lining™ made?

All of our products are proudly made in the USA.

What are the HERO Blanket™ and Crown made of?

We use a variety of high quality textures and textiles to provide uncompromised comfort for every style and taste. Our line currently includes styles with 100% cotton muslin, cotton, brushed suede and/or minky (polyester). Several of our products include a batting fill which is 20% polyester and 80% cotton.

Are the HERO Blanket™ and Crown washable?

Yes, the HERO Blanket™ and Crown can be machine washed on a gentle cycle in cold water with like colors. We recommend laying them flat to dry or drying them without heat.

Do you offer more than one size?

We offer two options for sizes—the Newbie Collection is a slightly smaller blanket, 23 inches wide, and all other collections come in our standard size blanket, 26 inches wide.

What is the appropriate age for a HERO Blanket™ and Crown?

All HERO Blanket™ sizes can be used as a beloved blanket, tummy-time mat, stroller blanker, and/or nursing cover. When used as a cape, our Newbie collection will generally begin to fit a child around the age of 1½ until the child is around 5 or 6 years old. Our standard size HERO Blanket will fit well as a Cape starting around the age of 2½ and can be used until the child is 8 years and older!

The HERO Crown was designed with a 4-inch strip of Velcro® to easily and comfortably adjust in size. This means that the same HERO Crown can be used as a newborn “photo prop” and continue to be worn through every stage of childhood.

(HERO Blankets and Crowns are shown on our website on a mannequin that is the equivalent of a 2 to 3 year old.)

How do I wear my HERO Blanket™ as a cape? Can I adjust the size?

You can choose from one of two ways to wear your HERO Blanket™ as a cape in order to adjust the cape for size and comfort—the “lie flat” style and the “loop de loop” style. For maximum comfort (and style!), we recommend flipping the top of the cape over to create an accent collar. Download our guide for How to Wear Your HERO Blanket.

How to Wear Your HERO Blanket

What is the Return/Exchange Policy for Orange Lining™ products purchased at orangelining.com?

We provide 100% satisfaction guarantee. If your little HERO doesn’t love his or her Orange Lining™ product, you may return it for a full refund or replacement. To request/process a return for an item purchased on orangelining.com, please review our Shipping & Returns Policy and fill out the form on that page to request/process a return.

Please note that original shipping on an order is non-refundable and we do not offer free shipping on returns. Items purchased as a set must be returned as a complete set in order to be processed for a return. Once the return is received, it may take up to 45 days for the refund to process on our end. If your refund has not been posted in your account, please contact your bank.

What if I purchased an Orange Lining™ product somewhere else, not on orangelining.com, and I want to return it?

If you purchased an Orange Lining™ product from one of our retail distributors, from another website, or from a third party, please contact the company you purchased from directly to process a return or exchange. Please review our Shipping & Returns Policy for more information, and please contact us at Hero@orangelining.com if you have additional questions. Please allow 48 hours for a response.

I received an item that I didn’t order or an item that is damaged. How do I return it for a refund or an exchange?

At Orange Lining™, we take great pride in the quality of our products. If there are any issues with your product, we apologize and greatly appreciate your feedback. To assist you, please read more about our Returns and Exchanges Policy, and fill out the form to submit your return/exchange request. A member of our customer service team will respond to you within 5 business days.

How do I check on the status of my order?

When you complete your purchase on orangelining.com, you should receive a receipt via email (to the email address you provide during check-out) which will include all information related to your order—products ordered, quantities for each item, price you paid for each item, payment method, and any additional information related to monogramming or special order instructions. The title of the email should be, “Your Orange Lining order receipt from [DATE].”

If you visit orangelining.com and create an account (or create an account during the check-out process), you can easily login to your account and view all information related to the status of your order.

  • Click “My Account” to view your recent orders, manage your shipping and billing addresses, and edit your password and account details
  • Under the “Orders” tab, you will see a list of orders in process, organized by the corresponding order number, the date the order was placed, and the status of that order
  • Under the “Actions” column, click “View” to view complete order details

Orange Lining - My Account

How do I track the shipping of my order?

Once your order ships, you will receive an email with a subject line of “Your order has shipped.” Within that email, you will find your order tracking number. Click the “My Account” link on the Orangelining.com website. From the account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your account details. For further assistance, please email Hero@Orangelining.com or contact us and a member of our customer service team will be happy to assist you.

I am searching for an Orange Lining™ product that I don’t see on orangelining.com. If the item I am looking for is still available, how can I find it?

To assist you with your search, please send a photo and/or a detailed description of the item you are looking for to Hero@orangelining.com.

How long does it take for my order to ship?

We currently offer shipping in the U.S. only. We ship Monday through Friday (excluding holidays). A standard order for in-stock merchandise typically processes and will be on its way in 1 to 3 business days. Standard orders will ship via USPS with an average standard delivery time of 1 to 4 days from the ship date. An expedited order placed before 9:00 PM (EST) during a regular business day will ship next business day. Expedited orders placed after 9:00 PM (EST) will ship within 2 business days. Expedited orders will arrive in 1 to 2 business days from the ship date, depending upon the shipping option selected. Adding custom monogramming can delay shipments by 5 to 7 business days on average.

Please review our Shipping & Returns Policy for more information, and please contact us at Hero@orangelining.com if you have additional questions. Please allow 48 hours for a response.

When will I receive my order?

Orders ship from Duxbury, Massachusetts. Transit times in the U.S. can vary depending on your location and the carrier. A standard order for in-stock merchandise typically processes and will be on its way in 1 to 3 business days. Orders will ship via USPS with an average standard delivery time of 1 to 4 days from the ship date. Expedited orders will vary depending on the service selected.

Please review our Shipping & Returns Policy for more information, and please contact us at Hero@orangelining.com if you have additional questions. Please allow 48 hours for a response.

What if the item I want is out of stock?

There may be times when a specific item is unavailable. To receive notification when the item will be back in stock you can submit a request by email to Hero@Orangelining.com. Please write “Out Of Stock Item Request” in the subject line.

How much does shipping cost?

Rates will vary with the method and service you select (i.e., Priority Shipping or Priority Express), and will be calculated at checkout.

Please review our Shipping & Returns Policy for more information, and please contact us at Hero@orangelining.com if you have additional questions. Please allow 48 hours for a response.

Do you accept international orders?

We do not accept International orders at this time.

GIFT WRAPPING

Can I have my order gift wrapped?

Every purchase you make at orangelining.com arrives packaged in a beautiful, natural ribbon in a clear bag with instructions that explain the special meaning and versatility of the HERO Blanket.

If you would like your purchase gift wrapped with a custom gift message, during the check-out process, please indicate that in the notes section.

GIFT CARDS

What is a Be a Hero™ eGift Card?

It’s the perfect (and the simplest!) gift for everyone on your list, and a quick and easy way to send a gift to someone. During the check-out process, you choose the amount of money that goes onto the eGift Card from the available dollar amount options. You will receive an email confirmation which you can easily download and print, or forward to give as a gift. It’s a perfect stocking stuffer for the holiday season!

Please note: eGift Cards can only be applied for purchases made on orangelining.com, and cannot be used in retail stores or third-party distributors where Orange Lining™ products are sold.

I submitted my order, but have not received my eGift Card code

Be A Hero™ eGift Card codes are sent via email 24-to-48 hours after purchase. For further assistance, please email Hero@Orangelining.com or contact us and a member of our customer service team will be happy to assist you.

How can I see a list of all of the eGift Card codes that have been purchased under my customer account?

Click the “My Account” link on the Orangelining.com website. From the account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your account details. Please be sure to save all email confirmations received. For further assistance, please email Hero@Orangelining.com or contact us and a member of our customer service team will be happy to assist you.

How can I redeem my eGift card?

Be A Hero™ eGift Cards can be applied for purchases made on orangelining.com by providing the coupon code at check out.

 

What amounts are available for purchase?

Be A Hero™ eGift Cards are currently available in 3 amounts: $75.00, $150.00, and $200.00.

Where can the Be A Hero ™ eGift Card be used?

Be A Hero™ eGift Cards can only be applied for purchases made on orangelining.com, and cannot be used in retail stores or third-party distributors where Orange Lining™ products are sold.

I would like to return an order, and I applied my eGift Card on that order. Will my eGift Card have a balance again once the return is processed?

Once your Be A Hero™ eGift Card has been used, it is no longer active. While the original balance cannot be put back onto your eGift Card, we are happy to offer credit to your customer account. Simply email Hero@Orangelining.com or contact us and a member of our customer service team will be happy to assist you.

What are the Terms & Conditions for Be a Hero™ eGift Card?

Coupons and discounts cannot be applied to the purchase of a Be a Hero™ eGift Card. If other merchandise is included in your order, the coupon will only apply only to those items. Sales tax will not be applied to a Be A Hero™ eGift Card purchase. If other merchandise is included in your order and you are shipping within California, tax will apply only to those items.

Orange Lining™ will not be responsible for lost or stolen eGift Cards. Be a Hero™ eGift Cards are non-refundable and cannot be transferred, returned, exchanged, or resold and cannot be redeemed for cash. eGift Cards can only be applied for purchases made on orangelining.com, and cannot be used in retail stores or third-party distributors where Orange Lining™ products are sold.