SHIPPING & RETURNS

Shipping Policy

We currently offer shipping in the U.S. only. We ship Monday through Friday (excluding holidays). Orders ship from Duxbury, Massachusetts 02332 via the USPS. Transit times in the U.S. can vary depending on your location and the carrier.

USPS PRIORITY MAIL

Processing time: A standard order for in-stock merchandise with Priority shipping processes in 1 to 2 business days. Monogram orders can take up to 4 business days to process.

Shipping time: Priority shipping has average standard delivery time of 1 to 3 days from the ship date. See the USPS Priority shipping map.

USPS PRIORITY MAIL EXPRESS

Processing time: An order placed with Priority Express shipping will be expedited for delivery. If received before 9:00 PM (EST) during a regular business day, the order will be processed to ship the next business day. Monogram orders with priority express shipping can take up to 2 business days to process.

Shipping time: USPS Priority Mail Express is overnight shipping with limited exceptions. Learn more about USPS Priority Express Shipping.

IF YOU REQUIRE RECEIPT OF YOUR PACKAGE BY A CERTAIN DATE PLEASE INDICATE THAT IN THE ORDER NOTES SECTION AND WE WILL DO OUR BEST TO MEET THAT DATE – or prior to placing the order email us at HERO@orangelining.com to verify if we can deliver your item in time. All orders will receive an email confirmation that includes tracking information when the package ships.

2020 Holiday Shipping Guide

Orders with NO MONOGRAM: To make sure your little HERO’s gift arrives by December 24th, please reference the dates below to select a suitable shipping option:

  • Standard Priority Shipping: Place your order by Thursday, December 20th at 3pm ET
  • Priority Express Shipping: Place your order by Monday, December 23rd at 10amET

Orders WITH MONOGRAM: If you would like a HERO Blanket with customized monogramming to arrive before December 25th, please follow these guidelines:

  • Standard Priority Shipping: Place your order by Tuesday, December 18th at 12noon ET
  • Priority Express Shipping: Place your order by Friday, December 21st at 10amET
Returns and Exchanges Policy

At Orange Lining™, we provide 100% satisfaction guarantee. If your little hero doesn’t love his or her Orange Lining™ product purchased from orangelining.com, you may return it for a full refund within 15 days or exchange within 30 days of receipt of purchase. Defective or damaged items may be exchanged for the same item. Please note that each HERO Blanket™ and Crown is handmade and may have its own unique characteristics. We do not accept returns for gift cards.

All returns must be new, unused, unwashed, in the original packaging, have all applicable tags still attached, and include proof of purchase from orangelining.com. Items purchased as a set must be returned or exchanged as a complete set. The original shipping on an order is non-refundable and we do not offer free-shipping on returns. Once the return is received, it may take up to 45 days for the refund to process on our end. If your refund has not posted in your account, please contact your bank. Please note: Items that have been personalized or monogrammed cannot be returned or exchanged.

If you purchased your Orange Lining™ product from one of our retail distributors, other website, or third party, please contact the company you purchased from directly to process a return or exchange. If your purchase was made with a credit or debit card, including a gift purchase, any refund will be credited back to that account.

If you received your item as a gift, please email Hero@orangelining.com and provide a receipt or proof of purchase. We will send additional return instructions.

If you have any questions regarding our Returns and Exchanges Policy, or whether or not your purchase may be returned, please contact us by email at Hero@orangelining.com. Please allow 48 hours for a response.

Form to Request/Process Returns and Exchanges Made on Orangelining.com

     

    Items that are Out of Stock

    There may be times when a specific item is unavailable. To receive notification when the item will be back in stock you can submit a request by email to Hero@orangelining.com. Please write “Out Of Stock Item Request” in the subject line.

    Shipping Costs

    Rates will vary depending on the method and service you select (i.e., Priority, Priority Express) and will be calculated at checkout.

    International Orders

    We do not accept International orders at this time.

    Sale Items

    Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.