SHIPPING & RETURNS
We currently offer shipping in the U.S. only. We ship Monday through Friday (excluding holidays). Orders ship from Duxbury, Massachusetts. Transit times in the U.S. can vary depending on your location and the carrier.
A standard order for in-stock merchandise with Priority shipping typically processes and will be on its way in 1 to 2 business days. Orders will ship via USPS. Priority shipping has average standard delivery time of 1 to 4 days from the ship date.
An order placed with Priority Express shipping will be expedited for delivery. If received before 9:00 PM (EST) during a regular business day, the order will ship the next business day. Orders will ship via USPS. Priority Express shipping has average standard delivery time of 1 to 2 days from the ship date.
Please note that adding custom monogramming will delay shipments by 2 to 4 business days on average. IF YOU REQUIRE RECEIPT OF YOUR PACKAGE BY A CERTAIN DATE PLEASE INDICATE THAT IN THE NOTES SECTION AND WE WILL DO OUR BEST TO MEET THAT DATE. All orders will receive an email confirmation that includes tracking information when the package ships.
2020 Holiday Shipping Guide
Shipping Options: To make sure your little HERO’s gift arrives before December 25th, please reference the dates below to select a suitable shipping option:
- Standard Priority Shipping: Place your order by Friday, December 21st at 5pm ET
- Priority Express Shipping: Place your order by Tuesday, December 23rd at 2pm ET
Monogramming: If you would like a HERO Blanket with customized monogramming to arrive before December 25th, please follow these guidelines:
- Standard Ground Shipping with Monogramming: Place your order by Thursday, December 19th
- Priority Express Shipping with Monogramming: Place your order by Saturday, December 21st
Returns and Exchanges Policy
At Orange Lining™, we provide 100% satisfaction guarantee. If your little hero doesn’t love his or her Orange Lining™ product purchased from orangelining.com, you may return it for a full refund within 15 days or exchange within 30 days of receipt of purchase. Defective or damaged items may be exchanged for the same item. Please note that each HERO Blanket™ and Crown is handmade and may have its own unique characteristics. We do not accept returns for gift cards.
All returns must be new, unused, unwashed, in the original packaging, have all applicable tags still attached, and include proof of purchase from orangelining.com. Items purchased as a set must be returned or exchanged as a complete set. The original shipping on an order is non-refundable and we do not offer free-shipping on returns. Once the return is received, it may take up to 45 days for the refund to process on our end. If your refund has not posted in your account, please contact your bank. Please note: Items that have been personalized or monogrammed cannot be returned or exchanged.
If you purchased your Orange Lining™ product from one of our retail distributors, other website, or third party, please contact the company you purchased from directly to process a return or exchange. If your purchase was made with a credit or debit card, including a gift purchase, any refund will be credited back to that account.
If you received your item as a gift, please email Hero@orangelining.com and provide a receipt or proof of purchase. We will send additional return instructions.
If you have any questions regarding our Returns and Exchanges Policy, or whether or not your purchase may be returned, please contact us by email at Hero@orangelining.com. Please allow 48 hours for a response.
Form to Request/Process Returns and Exchanges Made on Orangelining.com
Items that are Out of Stock
There may be times when a specific item is unavailable. To receive notification when the item will be back in stock you can submit a request by email to Hero@orangelining.com. Please write “Out Of Stock Item Request” in the subject line.
Rates will vary depending on the method and service you select (i.e., Priority, Priority Express) and will be calculated at checkout.
We do not accept International orders at this time.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.